Return and Refund Policy by The Closet by MK
At The Closet by MK, we take pride in offering high-quality, handcrafted luxury jewelry. Your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy for guidance.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original packaging, including all tags and accessories.
- Returns must be initiated within 7 days of delivery.
- Custom-made, personalized, or engraved items are non-returnable and non-refundable, unless they are defective or damaged upon arrival.
2. Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Items purchased during clearance or sale events
- Custom orders or personalized jewelry
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at [Insert email/phone number] with your order number, reason for return, and proof of purchase.
- Wait for our team to review your request and provide a return authorization.
- Once approved, securely package the item and ship it to the address provided by our team.
Note: Customers are responsible for the return shipping costs unless the item was defective or damaged.
4. Refund Process
Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria. Refunds will be processed as follows:
- Refunds will be issued to the original payment method used during purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.
Note: Shipping fees and customs duties (if any) are non-refundable.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery at info@theclosetbymk.com / +91 903-836-7193. Provide photos of the item and packaging to expedite the resolution process.
- We will offer a replacement, repair, or full refund for damaged or defective items, based on your preference.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
7. Late or Missing Refunds
If you have not received your refund after 7 business days, please:
- Check with your bank or payment provider, as processing times may vary.
- Contact us at [Insert email/phone number] if the issue persists.
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions or need assistance, please reach out to us:
- Email: info@theclosetbymk.com
- Phone: +91 903-836-7193