Shipping Policy by The Closet by MK
Thank you for choosing The Closet by MK for your luxury jewelry needs. We aim to provide a seamless and secure delivery experience for your treasured purchases. This Shipping Policy outlines the terms and conditions regarding the shipment of our products.
1. Order Processing Time
- All our jewelry items are handcrafted or curated with care, requiring a processing time of 2-3 business days before shipping.
- Orders are processed Monday through Friday, excluding public holidays.
- You will receive an email confirmation once your order is prepared for shipping.
2. Shipping Time
We strive to deliver your orders as quickly as possible. The estimated delivery times are as follows:
- Domestic Shipping (within India): 7-10 business days.
- International Shipping: 10-15 business days.
Note: Delivery times may vary based on factors such as location, customs clearance, or unforeseen delays.
3. Shipping Charges
Shipping fees are calculated based on your location and the weight of your package and will be displayed during checkout.
- Domestic Orders: Standard rates apply; free shipping may be available for orders over a certain value.
- International Orders: Additional customs duties or taxes (if applicable) are the responsibility of the customer.
4. Secure Packaging
We ensure that your luxury jewelry is packaged securely to prevent damage during transit. Each piece is delivered in premium, tamper-proof packaging.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track the status of your shipment through our trusted courier partners.
6. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect addresses.
7. Damaged or Missing Items
If your package arrives damaged or items are missing, contact us within 48 hours of delivery at +91 903-836-7193. Please provide photos of the package and its contents to help us resolve the issue promptly.
8. Delayed or Lost Shipments
In case of unexpected delays or lost shipments, please notify us at [Insert email/phone number]. We will coordinate with the shipping carrier to resolve the matter.
9. Shipping Restrictions
We currently ship to:
- Domestic Locations: All states in India.
- International Locations: Selected countries (check availability at checkout).
We reserve the right to cancel orders where shipping is unavailable or restricted.
10. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be reflected on this page with the updated effective date.
11. Contact Us
For any questions or concerns about our Shipping Policy, feel free to reach out:
- Email: support@theclosetbymk.com
- Phone: +91 903-836-7193